WHAT TO EXPECT WHEN BUYING HANDMADE
Inspired by my family, when you purchase from The Hymnus Tree you are purchasing an original design that is unique, lovingly handcrafted, and made in the USA with the highest quality standards, just for you!
When can I expect to receive my order?
Your made to order items will ship within approximately 10-14 business days from date of purchase. If you purchase during a pre-order the items will ship approximately 10-14 business days from the pre-order closing.
Once shipped, most domestic orders take anywhere from 2 to 5 business days to arrive, (depending on the shipping option and the efficiency of your local postal service). International shipping delivery average between 2 and 12 weeks.
Note that while we will work to you in the degree possible, The Hymnus Tree cannot be held liable for packages that are stolen, lost, or damaged during shipping.
Can I combine orders and receive discount shipping?
There are no shipping discounts for combined orders. Our shipping costs are based on the actual weight and the dimensions of your package, and these rates are calculated automatically by our platform. If you add additional items to an order, the shipping weights increase and costs are updated accordingly. By offering weight-based shipping, you are paying the actual shipping price and not an inflated rate.
Can I cancel my order?
In the event that you need to cancel your order, please contact us immediately. Standard orders need to be cancelled within 24 hours of placing your order. Rush orders need to be cancelled within 2 hours of placing your order. We cannot guarantee any cancellations after these times as we may have already started your order. All canceled orders will be subject to a $5.00 cancellation fee. If we are able to cancel your order after the stated times, there may be a restocking fee in addition to the cancellation fee, depending on order processing.
Do you allow more than one discount code to be applied per transaction?
No. Our cart can only apply one code per order.
I want to combine a shop credit code and discount code to my order. Is this possible?
Because our cart can only accept one code per transaction, shop credit codes cannot be combined with other discounts.
Do you offer discounts on combined orders?
We do not offer discounts on combined orders. Promotional codes may only be applied to single-transaction purchases. To take advantage of promotions that apply discounts for orders above a certain transaction amount (for example, free domestic shipping on orders of $100+), you must have, in a single transaction, purchased the minimum amount required to receive the discount.
REFUNDS AND EXCHANGES
What is this store’s refunds and returns policy?
I do my best to accurately describe and photograph each item, so choose carefully! Note that because each item is made to order to your specific sizes and colors, we cannot accept returns or exchanges, except in the event that an error was made on our behalf. If you believe an error was made, contact us within 24 hours of the item being marked as delivered. If there is damage to an item, we will request pictures to determine severity. For returns on these items, the item must be unworn, unwashed, and must not have come in contact with smoke or pets. Return shipping (and 20% restocking fee, if applicable) is at the customer’s expense.
What personal information do we collect?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Who may we we share your personal information with?
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy/. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
What is behavioral advertising?
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
What are your rights?
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
What is our data retention policy?
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
How can you contact us?
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
The Hymnus Tree
[Re: Privacy Compliance Officer]
7941 W Woodvale Rd
Frankfort, IL 60423