WHAT TO EXPECT WHEN BUYING HANDMADE
Inspired by my family, when you purchase from The Hymnus Tree you are purchasing an original design that is unique, lovingly handcrafted, and made in the USA with the highest quality standards, just for you!
When can I expect to receive my order?
Your made to order items will ship in approximately 10-14 business days from date of purchase. If you purchase during a pre-order the items will ship approximately 10-14 business days from the pre-order closing.
Once shipped, most domestic orders take anywhere from 2 to 5 business days to arrive, (depending on the shipping option and the efficiency of your local postal service). International shipping delivery average between 2 and 12 weeks.
Note that while we will work to you in the degree possible, The Hymnus Tree cannot be held liable for packages that are stolen, lost, or damaged during shipping.
Can I combine orders and receive discount shipping?
There are no shipping discounts for combined orders. Our shipping costs are based on the actual weight and the dimensions of your package, and these rates are calculated automatically by our platform. If you add additional items to an order, the shipping weights increase and costs are updated accordingly. By offering weight-based shipping, you are paying the actual shipping price and not an inflated rate.
Can I cancel my order?
In the event that you need to cancel your order, please contact us immediately. Standard orders need to be cancelled within 24 hours of placing your order. Rush orders need to be cancelled within 2 hours of placing your order. We cannot guarantee any cancellations after these times as we may have already started your order. All canceled orders will be subject to a $5.00 cancellation fee. If we are able to cancel your order after the stated times, there may be a restocking fee in addition to the cancellation fee, depending on order processing.
Do you allow more than one discount code to be applied per transaction?
No. Our cart can only apply one code per order.
I want to combine a shop credit code and discount code to my order. Is this possible?
Because our cart can only accept one code per transaction, shop credit codes cannot be combined with other discounts.
Do you offer discounts on combined orders?
We do not offer discounts on combined orders. Promotional codes may only be applied to single-transaction purchases. To take advantage of promotions that apply discounts for orders above a certain transaction amount (for example, free domestic shipping on orders of $100+), you must have, in a single transaction, purchased the minimum amount required to receive the discount.
REFUNDS AND EXCHANGES
What is this store’s refunds and returns policy?
I do my best to accurately describe and photograph each item. Note that because each item is made to order to your specific sizes and colors, we cannot accept returns or exchanges, except in the event that an error was made on our behalf. If you believe an error was made, contact us within 24 hours of the item being marked as delivered. If there is damage to an item, we will request pictures to determine severity. For returns on these items, the item must be unworn, unwashed, and must not have come in contact with smoke or pets. Return shipping (and 20% restocking fee, if applicable) is at the customer’s expense.